1. Final Sale on Digital Goods
Because all products sold on thoresauna.com are digital downloads (sauna blueprints and PDF, 3D SketchUp & CAD files), all sales are strictly final.

2. Why We Do Not Offer Refunds
In accordance with consumer regulations regarding digital content, once a digital file has been downloaded, accessed, or sent, it is considered "used." Therefore, we cannot offer refunds, cancellations, or exchanges after a purchase is completed and the download link has been generated.

3. Exceptional Circumstances & Technical Issues
We want you to be satisfied with your experience. If you experience technical difficulties, such as a corrupted file or an issue with receiving your download link via email, please contact us immediately. We will gladly investigate the issue and ensure you receive the files you purchased.